Privacy Policy

1. Introduction

1.1 Wajini ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Application.

1.2 By using the Application, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not access or use the Application.

1.3 We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Application or by other appropriate means. Your continued use of the Application after such changes constitutes acceptance of the updated policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

• Account and profile: name, email address, phone number, password, profile photo, and (for barbers) business description, services, and availability.
• Bookings: appointment details, address, date, time, payment type, and related information you provide when making or managing bookings.
• Consulting and communications: content, images, and messages you submit through the consulting or contact features.
• Content you post: posts, videos, images, and other content you upload as a barber or user.

2.2 Information Collected Automatically

• Device and usage: device type, operating system, unique device identifiers, IP address, language preferences, and information about how you use the Application (e.g. pages visited, features used).
• Location: if you grant permission, we may collect location data to help you find barbers near you or to improve our services.

2.3 Information from Third Parties

We may receive information from third parties (e.g. authentication providers, payment processors) where you have consented or where permitted by law.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain and improve the Application and our services.
• Create and manage your account and profile.
• Process and manage bookings between customers and barbers.
• Display barber profiles, services, posts, and videos to users.
• Enable favorites, consulting, and other features you use.
• Send you service-related communications (e.g. booking confirmations, reminders, account or security notices).
• Send marketing communications (where you have opted in).
• Respond to your inquiries and support requests.
• Detect, prevent and address fraud, abuse, security or technical issues.
• Comply with legal obligations and enforce our Terms and Conditions.
• Analyze usage and trends to improve the Application and user experience.

4. Sharing and Disclosure of Information

4.1 We may share your information in the following circumstances:

• Between users: When you book a barber or use consulting, relevant information (e.g. name, contact details, booking details) may be shared with the other party as necessary to fulfill the service.
• Service providers: We may share information with third-party service providers who perform services on our behalf (e.g. hosting, analytics, customer support, payment processing), subject to confidentiality and data protection obligations.
• Legal and safety: We may disclose information if required by law, court order, or government request, or to protect the rights, property or safety of Wajini, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4.2 We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention and Security

5.1 We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

5.2 We take reasonable measures (physical, organizational and technological) to safeguard your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information (you can also update much of your information in your account settings).
• Deletion: Request deletion of your personal information and account (e.g. through the "delete account" feature in the Application or by contacting us).
• Object or restrict processing: Object to or request restriction of certain processing of your information.
• Data portability: Request a copy of your data in a structured, commonly used format.
• Withdraw consent: Where we rely on consent, you may withdraw it at any time.

To exercise these rights, use the in-app options (e.g. profile settings, delete account) or contact us using the details below. We will respond in accordance with applicable law.

7. Cookies and Similar Technologies

We may use cookies, web beacons and similar technologies to collect information about your use of the Application (e.g. preferences, session data). You can control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the Application.

8. Children

The Application is not intended for persons under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that such transfers are subject to appropriate safeguards in accordance with applicable data protection laws.

10. Third-Party Links

The Application may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

• By email or through the contact option provided in the Application.
• By writing to the address provided in the Application or on our website.